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TDSS Navigating & Engaging the VA Healthcare System — V1.7
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Navigating & Engaging the VA Healthcare System
A Proactive Approach
5 Modules
~4.5 hrs total
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VA & TRICARE Credentialing
Review the provider guide before engaging the VA system
Start Here →
Training Modules — 5 Modules
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5 modules · ~4.5 hrs total
M1
Engaging the VA Healthcare System
Understanding VA Structure & Veteran Engagement
~30 min
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Objective Understand the structure of the VA healthcare system, learn effective strategies for engaging the veteran community, and navigate the pathway from initial outreach to successful patient enrollment.
Topics Covered
VA Healthcare Structure Veteran Engagement Community Outreach Patient Navigation Healthcare Coordination
Resources (2 items)
📹 Engaging Veterans & VA Healthcare
📄 Engaging the Vet Community and Healthcare System
View eBook
📍 Cross-Reference: Review MODULE 4: Texas VA Network to identify specific VA facilities, patient advocates, and primary care contacts for your service area. Understanding the facility landscape enhances your ability to guide veterans through the system effectively.
M2
Proactive Approach to VA Referrals
Community Care Strategies & MISSION Act Framework
~45 min
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Objective Master the proactive approach to VA Community Care referrals, understand the MISSION Act framework, and implement effective workflows for engaging veteran patients seeking oral appliance therapy.
Topics Covered
Community Care Referrals MISSION Act Proactive Outreach Form 10-10172 CPAP Intolerance
Resources (3 items)
📹 Proactive Approach to VA Referrals
📹 VA Community Care Referrals Presentation (Podcast)
📄 Proactive Approach for VA Patients v3
View eBook
📋 Cross-Reference: Review MODULE 3: VA Referral Kit for all required forms, templates, and documentation needed to execute the proactive referral workflow. The kit includes step-by-step guides, SOP documents, and printable patient handouts referenced in these training materials.
M3
VA Referral Kit
Forms, Templates & Documentation for Community Care
~2.5 hrs
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Objective Access a complete toolkit of forms, templates, and documentation required for VA Community Care referrals, including CPAP intolerance statements, Form 10-10172 guides, SOPs, patient handouts, and administrative workflows.
Topics Covered
CPAP Intolerance Documentation Form 10-10172 Referral SOPs Patient Education Materials MISSION Act Compliance Administrative Workflows
Resources (10 PDFs)
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CPAP Intolerance Statement Form
Provider documentation template for CPAP failure or intolerance
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Form 10-10172 Guide
Step-by-step instructions for completing VA authorization form
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TDSS SOP VA001 Proactive OAT Referrals
Standard operating procedure for initiating VA referrals
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VA Form 10-10172
Official VA authorization form for non-VA medical care
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VA MISSION Act
Overview of Community Care eligibility under the MISSION Act
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VA Veteran Handout
Patient-facing educational handout about Community Care process
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Veteran Info Rights
Summary of veteran rights and Community Care entitlements
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VA Contact Cheat Sheet Form
Quick reference for VA facility contacts and phone numbers
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VA Fax Cover Sheet Form
HIPAA-compliant fax cover sheet template for VA submissions
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Errata Sheet Form 10-10172 Corrections
Template for correcting errors on submitted Form 10-10172
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M4
Texas VA Network
Facility Directory, Contacts & Provider Resources
~1.5 hrs
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Objective Navigate the Texas VA healthcare network with comprehensive facility directories, patient advocate contacts, and primary care provider resources. Use this module as a reference guide for identifying local VA facilities, outpatient clinics, and key contacts within your service area.
Topics Covered
VA Facility Locator Medical Centers Outpatient Clinics (CBOCs) Patient Advocates Primary Care Network Regional Systems
Resources (Link Directory)
1. Statewide VA Location Finder
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All Texas VA facilities (map & search)
Filter: State = Texas, Facility type = "VA health"
2. Major VA Medical Centers in Texas
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VA North Texas Health Care System (Dallas, Bonham, Fort Worth region)
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Dallas VA Medical Center (flagship hospital for North Texas)
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Central Texas Veterans Health Care System (Temple, Waco, Austin region)
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Texas Valley Coastal Bend (South Texas / Rio Grande Valley)
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West Texas VA Health Care System (Big Spring/Odessa region)
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3. Outpatient Clinics and CBOCs in Texas
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North Texas clinics (Fort Worth, Tyler, Denton, etc.)
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Central Texas clinics (Austin, Brownwood, College Station, Cedar Park, etc.)
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Texas Valley clinics (Brownsville, Corpus Christi, Harlingen, Laredo, McAllen, etc.)
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Texas VA facilities table (all types, including outpatient clinics)
4. Patient Advocates within Texas VA Systems
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North Texas (Dallas / Bonham / Fort Worth / Tyler)
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Central Texas (Temple / Waco / Austin)
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Texas Valley Coastal Bend (Brownsville / Corpus / McAllen / Laredo / Harlingen)
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West Texas (Big Spring / Odessa / Permian Basin region)
5. VA Primary Care Providers (Texas)
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VA "Our Providers" directory
Filter by state and facility to see primary care providers
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VA Primary Care program overview (how primary care and PACT teams work)
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North Texas Health Care System primary care services
Scroll to Primary care section (similar pages exist for other Texas systems)
M5
VA Dental (Bonus)
Expanding Access to Dental Sleep Medicine for Veterans
Coming Soon
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Coming Soon TDSS is negotiating improved VA Dental fee schedules to make it financially viable for members to serve veterans requiring dental care. This creates an opportunity to build patient relationships, screen for obstructive sleep apnea during dental visits, and guide veterans back through the VA medical system for oral appliance therapy.
Program Overview

Current VA Dental reimbursement rates are too low for most private dental practices to participate in the program. TDSS is working to increase these rates to a level that allows members to provide quality dental care to veterans while maintaining practice viability. This opens the door to serving those who have served our country while creating a natural pathway to identify and treat undiagnosed sleep apnea.

What We're Building:

  • Improved VA Dental fee schedule rates for participating providers
  • Streamlined enrollment and credentialing for VA Dental services
  • Sleep apnea screening protocols integrated into dental workflows
  • Patient navigation resources to guide veterans from dental to VA medical for OAT referrals
  • Connection between dental relationship-building and medical sleep medicine treatment

Timeline: We anticipate finalizing fee schedule negotiations and launching member enrollment in Q3 2026. Once agreements are in place, TDSS members will receive complete training on VA Dental enrollment, screening workflows, and patient navigation protocols to seamlessly connect dental care with sleep apnea treatment pathways.

💡 In the Meantime: Master the VA Community Care referral process (MODULE 2) and establish relationships with VA facilities in your area (MODULE 4). When the VA Dental pathway launches, you'll already have the infrastructure to navigate patients from dental screening to medical sleep apnea treatment.
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